Shipping & Returns
Shipping & Returns Policy
Thank you for visiting and shopping at Letitia Booth Hair. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 36 hours. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic Only
Letitia Booth Hair does not ship internationally at this time. We ship domestic only - anywhere in Australia.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Standard Shipping
The order will arrive within 3-5 business days.
Standard Shipping costs $12.50 Free Delivery over $100
Express Post Cost $25.95
Next business day within the express post network
(b) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and the items ordered.
(iv) Products may be delivered in separate shipments.
(v) When placing your order, we consider these factors when calculating the
Estimated Delivery Date:(A) Transit Time: The amount of time it takes your order to leave our
distribution centre and arrive at the local delivery carrier.(B) Weight factor: Shipping costs are based on the weight of your order
and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
(vi) Due to unforeseen circumstances, packages to and from our facility may be delayed. We appreciate your patience during this time.
(vii) We will not be responsible for the wrong shipping address if you provide incorrect information.
5. Tracking Options
Letitia Booth Hair aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1.
Domestic Shipping
All orders delivered within Australia automatically have tracking.
6. Damages
If there is any damage to the packaging on delivery, contact us immediately at lbhair@yahoo.com
7. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Letitia Booth Hair politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at lbhair@yahoo.com to report missing or lost packages.
8. Questions
If you have any questions about the delivery and shipment of your order, contact us at lbhair@yahoo.com or visit our contact page.
Return Policy
In the unlikely circumstance that you are dissatisfied with your product, we will provide a refund within 14 days of purchase. Please note that the return shipping cost will be covered by the customer, and the original shipping cost will not be refunded. Refunds will be processed within 14 days following the product being returned in its original condition. Please contact us to arrange your return at lbhair@yahoo.com or visit our contact page.